Terms of service

These Terms of Service govern the use of the website www.elysechocolates.com (“Site”) and the conditions applicable when benefiting from all services provided by Élyse Fine Chocolate.
Any user who visits the Site, creates an account, or places an order is deemed to have accepted these terms.

1. GENERAL PROVISIONS

• The Site provides services for the promotion and sale of products belonging to the Élyse Fine Chocolate brand.
• Élyse reserves the right to modify, update, or discontinue the Site and its content without prior notice.
• The user agrees to use the Site in accordance with applicable laws.

2. COMPANY INFORMATION

Trade Name: ZEYMİ GIDA SANAYİ VE TİC. A.Ş.
Brand: Élyse Fine Chocolate
Address: 19 Mayıs Mah. Dr. Hüsnü İsmet Öztürk St. Elit Residence No: 3 Inner Door No: 41, Şişli / Istanbul / Turkey
Email: info@elysechocolates.com
Phone: +90 546 233 59 73

3. SCOPE OF SERVICES

Through the Site, users can:
• View products
• Purchase products
• Track orders
• Receive campaign updates
• Manage their user accounts

Élyse reserves the right to modify the scope of services.

4. MEMBERSHIP AND ACCOUNT RESPONSIBILITY

• The user is responsible for providing accurate and complete information.
• Account security is the responsibility of the user.
• Sharing accounts with third parties is prohibited.
• The user must notify Élyse in case of unauthorized access or suspicious activity.

5. PRODUCTS AND PRICING

• Product descriptions, contents, and prices are as stated on the Site.
• Élyse reserves the right to change product information and prices.
• Campaigns and discounts may be updated without prior notice.

6. ORDERS AND PAYMENT

• The sale is completed once the payment is approved.
• Payment methods are specified on the Site.
• Élyse reserves the right to cancel orders in case of security issues, payment problems, or suspicious transactions.

7. DELIVERY

• Delivery conditions are regulated under the Shipping Policy.
• Delivery time may vary depending on order preparation and shipping processes.
• Delays caused by courier companies are not the responsibility of Élyse.

8. CANCELLATION, RETURN, AND WITHDRAWAL

• Orders may be canceled before shipment.
• The right of withdrawal is subject to the Distance Sales Agreement and Return Policy.
• Chocolate and other food products cannot be returned once opened due to hygiene reasons.

9. INTELLECTUAL PROPERTY RIGHTS

All content on the Site, including texts, photographs, designs, graphics, and brand elements, belongs to ZEYMİ GIDA SANAYİ VE TİC. A.Ş.

The following actions are prohibited:
• Unauthorized copying, reproduction, or republication
• Commercial use of content
• Unauthorized reproduction of the Site’s design or structure

All legal rights are reserved.

10. USER OBLIGATIONS

The user agrees:
• To use the Site only for lawful purposes
• Not to create fake orders or accounts
• Not to engage in activities that may compromise site security

11. DISCLAIMER

Élyse Fine Chocolate shall not be held responsible for:
• The uninterrupted or error-free operation of the Site
• Delays or technical issues caused by third-party service providers
• Issues arising from user errors such as incorrect address or payment details

12. PROTECTION OF PERSONAL DATA

Personal data of users is processed in accordance with applicable data protection laws.
For detailed information, please refer to the Privacy and Personal Data Protection Policy.

13. AMENDMENTS

Élyse Fine Chocolate reserves the right to modify these Terms of Service at any time.
Changes become effective upon publication on the Site.

14. GOVERNING LAW AND JURISDICTION

• These terms are governed by the laws of the Republic of Turkey.
• Istanbul Consumer Arbitration Committees and Consumer Courts shall have jurisdiction in case of disputes.

15. EFFECTIVE DATE

By visiting the Site or placing an order, the user is deemed to have accepted these Terms of Service.

Élyse Fine Chocolate
ZEYMİ GIDA SANAYİ VE TİC. A.Ş.